Frequently Asked Questions
Everything you need to know about Your Pets historY
Getting Started
What is Your Pets historY (YPY)?
How do I add my pet?
How do I add medical records?
What file types can I upload?
Does YPY work on iPhone and Android?
Email Forwarding & AI Extraction
How does email forwarding work?
Where do I find my unique inbox address?
What if the AI extracted something incorrectly?
Why didn't some records appear after forwarding?
Can I give my vet my YPY address directly?
Emailing Records
How do I add records by email?
Should I send lab work separately from visit notes?
Can my vet email records directly to my app?
What file types are supported for email attachments?
Can I speed up extraction by telling the app what type of document I'm sending?
Subscription & Billing
What's included in the free plan vs. Pro?
What does a subscription cost?
How do I subscribe on iPhone?
How do I manage or cancel my subscription?
The checkout or subscription window didn't open — what happened?
My payment failed — what do I do?
Is there a free trial?
Records, Lab Results & Data
Can I see my pet's lab results over time?
What is the YPY Snapshot?
Can I download or print records?
Are my records private?
What happens to receipts and financial documents I upload?
Uploading & Document Processing
Why do I need to agree to a consent statement before uploading?
What is "Administrative Document Synthesis"?
What happens if I upload multiple files at once?
How do I upload a large stack of old records?
Can I upload X-rays or imaging files?
Vaccinations & Weight
How does vaccination tracking work?
Can I track my pet's weight over time?
Privacy, Security & Legal
Who operates Your Pets historY?
How do I delete my account and all my data?
Does YPY sell my data?
Is YPY HIPAA compliant?
Technical & Account Help
I'm having trouble logging in — what do I do?
The AI didn't extract a record — what happened?
How do I contact support?
Still have a question?
Please check the FAQ above first — most answers are here. For unique issues, email us at support@yourpetshistory.com and we'll get back to you as soon as possible.
This app provides administrative document synthesis for informational purposes only and does not constitute veterinary medical advice, diagnosis, or a formal patient-provider relationship. — Your Pets historY LLC, a Florida Limited Liability Company.
